Communicate with Clients | Secure Calls, Texts & Emails in One Platform
Message Clients Quickly, Clearly, and Securely
Send updates, request documents, and answer questions—all from one centralized system.
Stay Connected Throughout the Program Lifecycle
FORWARD makes it easy to communicate with applicants and clients—no phone tag, no disconnected systems. Send automated or one-on-one messages via email or SMS to keep people informed, engaged, and moving forward.
Built for Public Program and Service Delivery
Now, let's secure text messages directly from a case or application, making it easier to connect with clients while protecting their privacy.
Core Capabilities
What You Can Do with FORWARD’s Communication Tools
Reach clients through their preferred channels—without switching platforms. Send updates, reminders, and follow-ups directly from the system.
Trigger notifications for application status, missing documents, approvals, or required next steps—automatically.
Automate Status Notifications and Deadlines
Respond to questions, clarify requirements, and resolve issues quickly through secure, trackable message threads.
Manage Two-Way Conversations Securely
Every message is tied to the client’s record, creating a complete audit trail and reducing missed information.
Maintain a Full Communication Log
Trusted by Public Agencies Nationwide
Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.
FAQs
Can I send messages in multiple languages?
Yes. FORWARD supports multilingual communications to improve access and engagement across diverse communities.Is messaging secure and compliant?
Yes. All communications are HIPAA and SOC 2 compliant, with full encryption and role-based access controls.Can we automate messages based on application status?
Absolutely. You can configure automated messages based on key status changes, deadlines, or custom triggers.Can clients reply directly?
Yes. Two-way messaging is built in, allowing clients to ask questions or respond without switching platforms.
Less Time Spent on Admin
50%
Audit Readiness for Compliance & Reporting
100%
Clients Served
300k+
Trusted by Public Agencies Nationwide
Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.