## Message Clients Quickly, Clearly, and Securely

Send updates, request documents, and answer questions—all from one centralized system.

### Stay Connected Throughout the Program Lifecycle

FORWARD makes it easy to communicate with applicants and clients—no phone tag, no disconnected systems. Send automated or one-on-one messages via email or SMS to keep people informed, engaged, and moving forward.

## Built for Public Program and Service Delivery

Now, let's **secure text messages** directly from a case or application, making it easier to connect with clients while protecting their privacy.

## Core Capabilities

What You Can Do with FORWARD’s Communication Tools

Reach clients through their preferred channels—without switching platforms. Send updates, reminders, and follow-ups directly from the system.

Trigger notifications for application status, missing documents, approvals, or required next steps—automatically.

## Automate Status Notifications and Deadlines

Respond to questions, clarify requirements, and resolve issues quickly through secure, trackable message threads.

## Manage Two-Way Conversations Securely

Every message is tied to the client’s record, creating a complete audit trail and reducing missed information.

## Maintain a Full Communication Log

### Trusted by Public Agencies Nationwide

Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.

## FAQs

- **Can I send messages in multiple languages?**  
  Yes. FORWARD supports multilingual communications to improve access and engagement across diverse communities.

- **Is messaging secure and compliant?**  
  Yes. All communications are HIPAA and SOC 2 compliant, with full encryption and role-based access controls.

- **Can we automate messages based on application status?**  
  Absolutely. You can configure automated messages based on key status changes, deadlines, or custom triggers.

- **Can clients reply directly?**  
  Yes. Two-way messaging is built in, allowing clients to ask questions or respond without switching platforms.

## Less Time Spent on Admin

## 50%

## Audit Readiness for Compliance & Reporting

## 100%

## Clients Served

## 300k+

### Trusted by Public Agencies Nationwide

Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.

## FORWARD security certification that protect our clients and their communities: