FORWARD Ally

Connect more residents to the help they need

FORWARD connects residents to the programs they qualify for and gives your staff one place to follow through — whether the resident found you online, called in, or walked into your office.

Multilingual by default. PII-safe by default. Per-active-case pricing, published.

Pick the right starting point

Most buyers start with one. You can layer the other on later — same catalog, same profile, no migration.

Resident-facing

FORWARD Ally

AI navigation for benefits and social services

Chat, voice, and IVR that answer eligibility questions, surface programs, and capture Tier 1 intake — in 8 languages, 24/7.

Best for: agencies that need a self-serve front door for residents and want to deflect routine inquiries.

$5,000/year · 250 engagements · Starter

FORWARD Sync

Case management with AI navigation built in

Intake, action plans, check-ins, and referrals — plus everything in Ally at the matched tier. One workspace, one participant profile.

Best for: case-managed programs that want to skip integrating a chatbot vendor and keep all participant data in one place.

$15,800/year · 100 active cases · Includes FORWARD Ally

Trusted by Community Leaders

Hear from organizations already transforming how they serve their communities.

“We went from 200+ calls a day to manageable levels. Our staff can finally focus on complex cases instead of answering the same questions repeatedly.”

“The multilingual support alone was worth it. We serve a community where 40% speak Spanish as their first language, and Ally handles it seamlessly.”

Common questions about FORWARD

How do Ally and Sync relate?

Can I start with one and add the other later?

How does pricing work?

What languages do you support?

How do you handle PII?

Where is the data hosted?

Does this replace our existing CRM or case-management tool?

How long does setup take?

Ready to see FORWARD with your own programs?

Generate a demo