# Connect more residents to the help they need

FORWARD connects residents to the programs they qualify for and gives your staff one place to follow through — whether the resident found you online, called in, or walked into your office.

Multilingual by default. PII-safe by default. Per-active-case pricing, published.

## Pick the right starting point

Most buyers start with one. You can layer the other on later — same catalog, same profile, no migration.

### Resident-facing

#### FORWARD Ally

AI navigation for benefits and social services

Chat, voice, and IVR that answer eligibility questions, surface programs, and capture Tier 1 intake — in 8 languages, 24/7.

- Chat + voice + IVR on one platform
- Multilingual (8 languages, AI-translated)
- Tier-1 progressive intake (60 sec)
- PII-safe transcripts

Best for: agencies that need a self-serve front door for residents and want to deflect routine inquiries.

$5,000/year · 250 engagements · Starter

#### FORWARD Sync

Case management with AI navigation built in

Intake, action plans, check-ins, and referrals — plus everything in Ally at the matched tier. One workspace, one participant profile.

- Everything in Ally, included
- Intake forms + action plans + check-ins
- Recommended programs from shared catalog
- HMIS-aligned vocabulary

Best for: case-managed programs that want to skip integrating a chatbot vendor and keep all participant data in one place.

$15,800/year · 100 active cases · Includes FORWARD Ally

## Trusted by Community Leaders

Hear from organizations already transforming how they serve their communities.

> “We went from 200+ calls a day to manageable levels. Our staff can finally focus on complex cases instead of answering the same questions repeatedly.”

> “The multilingual support alone was worth it. We serve a community where 40% speak Spanish as their first language, and Ally handles it seamlessly.”

## Common questions about FORWARD

### How do Ally and Sync relate?

### Can I start with one and add the other later?

### How does pricing work?

### What languages do you support?

### How do you handle PII?

### Where is the data hosted?

### Does this replace our existing CRM or case-management tool?

### How long does setup take?

## Ready to see FORWARD with your own programs?

Generate a demo